Delivery and payments
AERO BAY ART Sp. z o.o. ships aircraft parts worldwide. This page provides complete information about our shipping methods, delivery times, and payment options.
Shipping Destinations
We ship to:
- European Union – all member states
- United Kingdom
- United States & Canada
- Rest of World – most countries (contact us for availability)
Restricted destinations: Some aircraft parts may be subject to export controls. We will inform you if your order requires additional documentation or cannot be shipped to your location.
Delivery Times
| Destination | Standard Shipping | Express Shipping |
|---|---|---|
| Poland | 1–3 business days | Next business day |
| European Union | 3–7 business days | 1–3 business days |
| United Kingdom | 5–10 business days | 2–4 business days |
| United States & Canada | 7–14 business days | 3–5 business days |
| Rest of World | 10–21 business days | 5–10 business days |
Please note:
- Delivery times are estimates and not guaranteed
- Times are calculated from the date of shipment, not the order date
- Processing time (1–2 business days) is additional
- Customs clearance may add extra time for international shipments
AOG (Aircraft on Ground) Service
For urgent AOG situations, we offer expedited processing and shipping. Contact us directly:
- Email: pa***@********rt.com
- Phone: +48 723 621 635
Please include “AOG” in your subject line or mention it when calling.
Shipping Methods & Carriers
We work with trusted carriers to ensure safe delivery of your aircraft parts:
| Carrier | Service Type | Tracking |
|---|---|---|
| DHL Express | International express | ✅ Full tracking |
| UPS | International & domestic | ✅ Full tracking |
| FedEx | International express | ✅ Full tracking |
| InPost | Poland domestic | ✅ Full tracking |
| Poczta Polska | Economy international | ✅ Basic tracking |
All shipments include tracking. You will receive a tracking number via email once your order is dispatched.
Shipping Costs
Shipping costs are calculated based on:
- Destination country
- Package weight and dimensions
- Shipping method selected
- Insurance requirements
Final shipping cost is displayed at checkout before you confirm your order.
Free Shipping
We occasionally offer free shipping promotions. Check our website or subscribe to our newsletter for current offers.
Insurance
All shipments are insured against loss and damage during transit. For high-value orders, additional insurance options are available at checkout.
Packaging
All aircraft parts are carefully packaged to ensure safe delivery:
- Certified parts: Original manufacturer packaging or equivalent preservation
- ESD-sensitive components: Anti-static packaging
- Fragile items: Foam cushioning and reinforced boxes
- Hazardous materials: Compliant packaging per IATA regulations (where applicable)
Packaging meets or exceeds standard commercial practices for aircraft parts.
Risk of Loss
For Consumers (B2C)
The risk of loss or damage passes to you only when you physically receive the goods.
If your package is lost or damaged during shipping:
- Contact us immediately at pa***@********rt.com
- We will file a claim with the carrier on your behalf
- We will arrange a replacement or refund
You do not need to deal with the carrier directly.
For Business Customers (B2B)
Unless otherwise agreed, shipping terms are EXW (Ex Works) Jelna, Poland per Incoterms 2020.
- Risk transfers to the buyer upon delivery to the carrier
- The buyer is responsible for customs clearance, import duties, and taxes
- We recommend purchasing additional insurance for high-value orders
Alternative Incoterms (DAP, DDP, etc.) can be arranged upon request.
Customs & Import Duties
European Union
- No customs duties for shipments within the EU
- VAT is included in the displayed price for EU consumers
- B2B customers: VAT may be reverse-charged with valid EU VAT number
United Kingdom
- Customs duties and UK VAT may apply
- You (the buyer) are responsible for paying import duties
- We provide all necessary customs documentation
United States, Canada & Rest of World
- Import duties, taxes, and customs fees are the buyer’s responsibility
- Fees are determined by your country’s customs authority
- We provide commercial invoices and airworthiness documentation to facilitate customs clearance
Tip: Check with your local customs office for estimated duties before ordering.
Documentation Included
Every shipment includes:
| Document | Purpose |
|---|---|
| Packing slip | Lists all items in the shipment |
| Commercial invoice | Required for customs (international orders) |
| Airworthiness certificate | EASA Form 1, FAA 8130-3, or equivalent (where applicable) |
| Test reports / Trace docs | As specified in your order |
| Certificate of Conformity | Where applicable |
Note: Documentation type and availability is specified in the product listing. Parts sold “As Removed”, “As Is”, or “For Repair” may not include airworthiness certification.
Order Processing
Processing Time
| Order Type | Processing Time |
|---|---|
| In-stock items | 1–2 business days |
| Special orders | 3–5 business days |
| AOG orders | Same day (if ordered before 12:00 CET) |
Order Confirmation
After placing your order, you will receive:
- Order confirmation email – immediately after purchase
- Payment confirmation – once payment is received
- Shipping notification – with tracking number when dispatched
Order Status
Track your order status by:
- Using the tracking number sent via email
- Contacting us at pa***@********rt.com with your order number
Payment Methods
We accept the following payment methods:
Credit & Debit Cards
| Card | Accepted |
|---|---|
| Visa | ✅ |
| Mastercard | ✅ |
| American Express | ✅ |
| Maestro | ✅ |
All card payments are processed securely via encrypted connection (SSL/TLS).
PayPal
- Pay with your PayPal balance
- Link your credit card or bank account
- PayPal Buyer Protection applies
Bank Transfer
Account details:
| Account holder: | AERO BAY ART Sp. z o.o. |
| Bank: | mBank |
| IBAN: | PL06114020040000321219039897 |
| BIC/SWIFT: | BREXPLPWMBK |
| Currency: | USD |
| Reference: | Your order number |
Please note:
- Orders are processed after payment is received
- International transfers may take 2–5 business days
- Include your order number in the payment reference
Other Methods
- Przelewy24 – for Polish customers
- Wire transfer – for large B2B orders
- Payment on account – available for approved B2B customers (NET 30)
Payment Terms
For Consumers (B2C)
- Payment in advance – orders are shipped after payment is received
- All prices include VAT
- No hidden fees – the price at checkout is the final price
For Business Customers (B2B)
| Payment Term | Availability |
|---|---|
| Payment in advance | All customers |
| NET 30 | Approved accounts only |
| NET 60 | By special arrangement |
| Letter of Credit | For large orders |
To apply for a credit account:
- Contact us at pa***@********rt.com
- Provide company registration details
- Credit check and approval (typically 3–5 business days)
Late Payments (B2B)
- Late payments accrue interest at 1.5% per month
- Deliveries may be suspended for overdue accounts
Currency
We accept payments in:
| Currency | Symbol |
|---|---|
| Euro | EUR (€) |
| US Dollar | USD ($) |
| Polish Złoty | PLN (zł) |
| British Pound | GBP (£) |
Prices are displayed in your selected currency. Exchange rates for card payments are determined by your card issuer.
Payment Security
Your payment information is protected by:
- SSL/TLS encryption – all data is transmitted securely
- PCI DSS compliance – we do not store your full card details
- 3D Secure – additional verification for card payments
- Fraud monitoring – suspicious transactions are reviewed
We never ask for your payment details via email or phone.
Invoicing
Invoice Delivery
- Email: Invoices are sent automatically to your registered email
- PDF format: Professional invoice ready for your records
- Timing: Invoice is generated upon shipment
Invoice Contents
All invoices include:
- Seller details (AERO BAY ART Sp. z o.o., VAT number, address)
- Buyer details
- Product description and part numbers
- Unit prices and quantities
- VAT breakdown
- Total amount
- Payment terms
VAT for EU Business Customers
If you have a valid EU VAT number:
- Enter your VAT number during checkout
- VAT will be reverse-charged (0% VAT on invoice)
- You are responsible for declaring VAT in your country
VAT numbers are validated via the VIES system.
Frequently Asked Questions
How long will delivery take?
Delivery times depend on your location and shipping method. See the Delivery Times table above. You will receive a tracking number once your order is shipped.
Can I track my order?
Yes! All orders include tracking. You will receive a tracking number via email when your order is dispatched.
Do you ship internationally?
Yes, we ship to most countries worldwide. Some restrictions may apply for certain aircraft parts due to export controls.
Are customs duties included?
For EU customers: No customs duties apply. VAT is included in the price.
For non-EU customers: Customs duties and import taxes are not included and are your responsibility.
When will my card be charged?
Your card is charged immediately when you place your order.
Do you offer payment terms for businesses?
Yes, we offer NET 30 payment terms for approved business accounts. Contact us to apply.
What documents come with my order?
All orders include a packing slip and commercial invoice. Aircraft parts include airworthiness certificates (EASA Form 1, FAA 8130-3, etc.) where applicable and as specified in the product listing.
What if my package is lost or damaged?
Consumers: Contact us and we will handle everything, including the carrier claim.
Business customers: Risk transfers upon delivery to carrier (EXW terms), but we will assist with claims where possible.
Can I change my delivery address after ordering?
Contact us as soon as possible at pa***@********rt.com. We can update the address if the order has not yet been dispatched.
Do you offer AOG service?
Yes! For urgent Aircraft on Ground situations, contact us directly at +48 723 621 635 or email with “AOG” in the subject line.
Contact Us
For questions about delivery or payments:
AERO BAY ART Sp. z o.o.
Jelna 41, 37-310 Nowa Sarzyna, Poland
| Email: | pa***@********rt.com |
| Phone: | +48 723 621 635 |
| Website: | aerobayart.com |
Business hours: Monday – Friday, 9:00 – 17:00 CET
Last updated: November 2025