Returns & Refunds
AERO BAY ART Sp. z o.o. is committed to customer satisfaction. This page outlines our return and refund policies for both business customers and consumers.
For Consumers (B2C)
14-Day Right of Withdrawal
As a consumer, you have the right to withdraw from your purchase within 14 days without giving any reason.
The withdrawal period expires 14 days from the day you receive the goods.
How to Withdraw
To exercise your right of withdrawal, please inform us by:
- Email: pa***@********rt.com
- Post: AERO BAY ART Sp. z o.o., Jelna 41, 37-310 Nowa Sarzyna, Poland
- Phone: +48 723 621 635
You may use our Withdrawal Form below, but it is not obligatory.
To meet the withdrawal deadline, it is sufficient to send your communication before the 14-day period expires.
What Happens Next
Once you notify us of your withdrawal:
- Refund: We will reimburse all payments received from you, including standard delivery costs, within 14 days of being informed of your decision to withdraw.
- Return shipping: You are responsible for the direct cost of returning the goods. Please ship to: AERO BAY ART Sp. z o.o.
Jelna 41
37-310 Nowa Sarzyna
Poland - Refund method: We will use the same payment method you used for the original transaction, unless you expressly agree otherwise.
- Refund timing: We may withhold the refund until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is earliest.
Your Responsibilities
- Return the goods without undue delay and within 14 days of communicating your withdrawal.
- You are only liable for any diminished value of the goods resulting from handling other than what is necessary to establish the nature, characteristics, and functioning of the goods.
Important: There are NO restocking fees for consumer withdrawals.
Exceptions to the Right of Withdrawal
The 14-day withdrawal right does not apply to:
| Exception | Description |
|---|---|
| Custom-made parts | Aircraft parts manufactured, modified, or configured specifically to your requirements |
| Sealed certified parts | Parts where opening the sealed packaging compromises the airworthiness certification (EASA/FAA) – clearly marked in the product description |
| Mixed goods | Goods which, after delivery, are inseparably mixed with other items |
Aviation Parts Notice: Products marked as “Certified – Sealed Packaging” or similar notation lose their airworthiness certification status upon opening. This exception applies only when clearly indicated on the product page before purchase.
Consumer Complaints (Defective Products)
If your product is defective or does not conform to the contract, you have statutory rights for 2 years from delivery.
Your Rights
First, you may request:
- Repair of the product, or
- Replacement with a conforming product
If repair/replacement is impossible, refused, or not completed in reasonable time:
- Price reduction, or
- Full refund (contract termination) – except for minor defects
How to Submit a Complaint
Contact us with:
- Your order number
- Description of the defect
- Date when the defect was discovered
- Your preferred remedy (repair, replacement, price reduction, or refund)
- Photos of the defect (if applicable)
Contact:
- Email: pa***@********rt.com (fastest response)
- Post: AERO BAY ART Sp. z o.o., Jelna 41, 37-310 Nowa Sarzyna, Poland
- Phone: +48 723 621 635
Response time: We will respond within 14 days of receiving your complaint.
RMA number: For smooth processing, we recommend requesting an RMA number. However, consumer complaints are accepted with or without an RMA number.
Return shipping for complaints: If your complaint is found to be justified, we will cover or reimburse the shipping costs.
“As Is” / “As Removed” Products
The sale of used or “As Is” parts does not exclude your statutory rights. You are protected if the goods do not match the description or have defects not disclosed at the time of sale.
Dispute Resolution
If you are not satisfied with our response, you may use:
Online Dispute Resolution (ODR):
https://ec.europa.eu/consumers/odr/
Alternative Dispute Resolution (ADR):
Contact your local Consumer Protection Authority or Provincial Trade Inspection in Poland.
For Business Customers (B2B)
Return Policy
Returns for business customers require prior authorization.
RMA Process
- Request RMA: Contact us at pa***@********rt.com with:
- Order number
- Part number(s)
- Reason for return
- Quantity
- Receive RMA number: We will issue an RMA number within 2 business days if the return is approved.
- Ship the return: Send the product to our address with the RMA number clearly marked on the package.
- Inspection: Upon receipt, we will inspect the product and process your refund or replacement.
Return Conditions
| Condition | Policy |
|---|---|
| Return window | Within 30 days of RMA issuance |
| Product condition | Original condition and packaging required |
| Restocking fee | Up to 20% may apply to non-defective returns |
| Return shipping | Buyer’s responsibility (unless Company error) |
| Non-returnable items | Custom-ordered, non-stock, or special-order items |
Timeframes
- Shipping damage claims: Report to carrier and Company within 48 hours of receipt
- Discrepancy/defect claims: Submit in writing within 10 business days of receipt
- Failure to report: Constitutes acceptance of the products
Commercial Warranty (B2B)
| Product Type | Warranty Period |
|---|---|
| New parts | 12 months from shipment |
| Overhauled/repaired parts | 6 months from shipment |
| “As Removed” / “As Is” / “Serviceable” | No warranty |
Warranty does not cover:
- Damage from improper installation
- Misuse or modifications
- Normal wear and tear
Warranty claims: Return of the defective product may be required for inspection.
Refund Processing
Refund Timeline
| Customer Type | Refund Timeline |
|---|---|
| Consumers (withdrawal) | Within 14 days of withdrawal notice |
| Consumers (complaint) | Within 14 days of complaint resolution |
| Business customers | Within 30 days of approved return receipt |
Refund Methods
- Original payment method: Default for all refunds
- Bank transfer: If original method unavailable
- Store credit: Upon customer request (B2B only)
Partial Refunds
Partial refunds may apply when:
- Product shows signs of use beyond inspection (Consumers: diminished value only)
- Restocking fee applies (B2B only)
- Only part of an order is returned
Shipping Damaged Items
If your order arrives damaged:
- Document the damage: Take photos of the packaging and product immediately.
- Report to carrier: File a claim with the shipping carrier.
- Contact us: Email pa***@********rt.com within 48 hours with:
- Order number
- Photos of damage
- Carrier claim reference (if available)
For Consumers: We will handle the carrier claim on your behalf and arrange a replacement or refund.
For Business Customers: Risk transfers upon delivery to carrier (EXW terms). However, we will assist with carrier claims where possible.
Withdrawal Form
(For Consumers Only)
────────────────────────────────────────────────────────────
WITHDRAWAL FORM
────────────────────────────────────────────────────────────
To: AERO BAY ART Sp. z o.o.
Jelna 41, 37-310 Nowa Sarzyna, Poland
Email: pa***@********rt.com
I hereby give notice that I withdraw from my contract of sale
of the following goods:
Product(s): _______________________________________________
Order number: _____________________________________________
Order date: _______________________________________________
Date received: ____________________________________________
Name: ____________________________________________________
Address: _________________________________________________
__________________________________________________________
Date: ____________________________________________________
Signature: ________________________________________________
(only if sent by post)
────────────────────────────────────────────────────────────
Download Withdrawal Form (PDF) (link to PDF version)
Frequently Asked Questions
Can I return a part if I ordered the wrong one?
Consumers: Yes, within 14 days under the right of withdrawal, as long as the packaging is unopened or the part doesn’t fall under the sealed certification exception.
Business customers: Yes, with prior RMA approval. A restocking fee of up to 20% may apply.
How long do I have to return a product?
Consumers: 14 days from receiving the goods (withdrawal), or up to 2 years for defective products (statutory rights).
Business customers: Claims must be submitted within 10 business days of receipt. Returns must be completed within 30 days of RMA issuance.
Do I need an RMA number?
Consumers: No, but it helps us process your return faster.
Business customers: Yes, RMA authorization is required before returning any product.
Who pays for return shipping?
Consumers (withdrawal): You pay for return shipping.
Consumers (defective product): We cover shipping if the complaint is justified.
Business customers: You pay for return shipping unless the return is due to our error.
Can I return a certified part after opening?
If the product was marked as “Certified – Sealed Packaging” before purchase and opening compromises the airworthiness certification, the right of withdrawal does not apply. This will always be clearly indicated on the product page.
What if my product is “As Is” or “As Removed”?
Consumers: You still have statutory rights. If the product doesn’t match the description or has undisclosed defects, you can file a complaint.
Business customers: These products are sold without warranty. Inspect carefully upon receipt.
How will I receive my refund?
Refunds are processed using the same payment method you used for the original purchase, unless you agree otherwise.
Contact Us
For any questions about returns and refunds:
AERO BAY ART Sp. z o.o.
Jelna 41, 37-310 Nowa Sarzyna, Poland
| Email: | pa***@********rt.com |
| Phone: | +48 723 621 635 |
| Website: | aerobayart.com |
Business hours: Monday – Friday, 9:00 – 17:00 CET
Online Dispute Resolution (Consumers):
https://ec.europa.eu/consumers/odr/
Last updated: November 2025