Terms & Conditions
General Terms of Sale and Purchase
Effective Date: November 2025
AERO BAY ART Sp. z o.o.
Jelna 41, 37-310 Nowa Sarzyna, Poland
VAT: PL8161716311 | KRS: 0001033267 | REGON: 525148644
Email: pa***@********rt.com | Phone: +48 723 621 635 | Web: aerobayart.com
A. DEFINITIONS
“Company”, “we”, “us”, “our” – refers to AERO BAY ART Sp. z o.o., registered in Poland.
“Buyer”, “Customer”, “you” – refers to any person or entity purchasing products or services from the Company.
“Consumer” – a natural person who concludes a contract with the Company for purposes not directly related to their business or professional activity, as well as a natural person concluding a contract directly related to their business activity, when the content of this contract shows that it does not have a professional character for that person (entrepreneur with consumer rights under Polish law).
“Business Customer” (B2B) – any entity that is not a Consumer, including companies, sole traders acting in their professional capacity, and other legal entities.
“Seller”, “Vendor” – refers to any person or entity selling products to the Company.
“Products” – refers to aircraft parts, components, materials, and related items sold through aerobayart.com.
“Services” – refers to any repair, overhaul, inspection, or other services provided by the Company.
“Order” – refers to a purchase order, repair order, or sales order issued by either party.
“Airworthiness Certificate” – refers to documentation certifying that a product meets applicable aviation authority standards (EASA, FAA, TCCA, or equivalent).
B. GENERAL PROVISIONS
1. Acceptance of Terms
By placing an order, accessing our website, or engaging in any transaction with AERO BAY ART Sp. z o.o., you agree to be bound by these Terms and Conditions. If you do not agree with any part of these terms, you must not use our services or purchase our products.
2. Modifications
The Company reserves the right to modify these Terms and Conditions at any time. Changes will be effective upon posting on our website. Your continued use of our services after any modifications constitutes acceptance of the updated terms. The current version date is indicated at the beginning of this document. Modifications do not affect orders placed before the change.
3. Governing Law and Jurisdiction
These Terms and Conditions shall be governed by and construed in accordance with the laws of Poland. Any disputes arising from or in connection with these terms shall be subject to the exclusive jurisdiction of the courts of Poland, specifically the courts competent for the Company’s registered office in Podkarpackie Voivodeship.
For Consumers: The choice of Polish law and jurisdiction does not deprive the Consumer of the protection afforded by mandatory provisions of the law of the country of their habitual residence. In particular, a Consumer residing in the European Union may bring proceedings in the courts of either Poland or the country of their habitual residence, and mandatory consumer protection laws of the Consumer’s country of residence shall apply where they provide greater protection.
4. Scope of Application
These Terms and Conditions apply to:
- Section C – Sales to Business Customers (B2B)
- Section C-1 – Additional Terms for Consumers (B2C) – these provisions take precedence over conflicting B2B terms
- Section D – Purchases from Suppliers (applies only to B2B relationships)
- Remaining Sections – Apply to all customers unless otherwise specified
C. CONDITIONS OF SALE – BUSINESS CUSTOMERS (B2B)
This section applies to Business Customers only. For Consumers, see Section C-1 for additional and overriding provisions.
1. Product Descriptions and Availability
a) All product descriptions, specifications, and images are provided for informational purposes and may be subject to change without notice.
b) Product availability is subject to prior sale. We reserve the right to limit quantities or discontinue any product.
c) All products are subject to the Company’s final inspection and approval prior to shipment.
2. Quotations and Pricing
a) All quotations are valid for 30 days from the date of issue unless otherwise specified.
b) Prices are quoted in EUR, USD, or PLN as specified and are exclusive of VAT, customs duties, and shipping costs unless otherwise stated.
c) The Company reserves the right to adjust prices to reflect changes in market conditions, currency fluctuations, or supplier costs prior to order confirmation.
3. Orders and Order Confirmation
a) An order is binding only upon written confirmation by the Company.
b) The Company reserves the right to accept or reject any order at its sole discretion.
c) Any modifications to confirmed orders must be agreed upon in writing by both parties.
d) Cancellation of orders after confirmation may be subject to cancellation fees of up to 25% of the order value.
4. Payment Terms
a) Payment terms are as specified in the invoice or order confirmation. Standard terms are payment in advance or NET 30 days for approved accounts.
b) Late payments shall accrue interest at the rate of 1.5% per month or the maximum rate permitted by law, whichever is lower.
c) The Company reserves the right to suspend deliveries if payment is overdue.
d) Accepted payment methods: bank transfer, PayPal, credit card, or other methods as agreed.
5. Shipping and Delivery (B2B)
a) Delivery times are estimates only and are not guaranteed. The Company shall not be liable for delays beyond its reasonable control.
b) Unless otherwise agreed, shipping terms are EXW (Ex Works) Jelna, Poland, per Incoterms 2020.
c) Risk of loss transfers to the Buyer upon delivery to the carrier.
d) The Buyer is responsible for customs clearance, import duties, and taxes applicable in their jurisdiction.
e) All shipments will be accompanied by appropriate documentation including packing slip, commercial invoice, and airworthiness certificates where applicable.
6. Documentation and Certification
a) Airworthiness documentation (such as EASA Form 1, FAA 8130-3, TCCA Form One, or equivalent) may accompany certain aircraft parts if such documentation is available.
Due to the nature of the aviation surplus market, including shelf-stock items and parts that have passed through multiple owners over time, many parts no longer retain their original airworthiness certificates.
For this reason, airworthiness documentation is provided on an “as available” basis and its availability is always disclosed in the product listing or quotation. The Buyer is responsible for ensuring that the documentation, if provided, meets the requirements applicable to their intended use.
b) Documentation type and availability will be specified in the product listing or quotation.
c) Parts sold “As Removed”, “As Is”, or “For Repair/Overhaul” may not include airworthiness certification.
d) The Buyer is responsible for verifying that documentation meets their specific regulatory requirements.
7. Inspection and Acceptance (B2B)
a) The Buyer shall inspect all products immediately upon receipt.
b) Any claims for shipping damage must be reported to the carrier and the Company within 48 hours of receipt.
c) Claims for discrepancies, defects, or non-conformance must be submitted in writing within 10 business days of receipt.
d) Failure to report issues within the specified timeframe constitutes acceptance of the products.
8. Returns and Refunds (B2B)
a) Returns require prior written authorization (RMA – Return Merchandise Authorization) from the Company.
b) Products must be returned in original condition and packaging within 30 days of RMA issuance.
c) Restocking fees of up to 20% may apply to non-defective returns.
d) Shipping costs for returns are the responsibility of the Buyer unless the return is due to Company error.
e) Custom-ordered, non-stock, or special-order items may not be eligible for return.
9. Commercial Warranty (B2B)
a) The Company warrants that products will conform to their descriptions and specifications at the time of delivery.
b) Unless otherwise specified, new parts carry a 6-month warranty; overhauled/repaired parts carry a 3-month warranty from the date of shipment.
c) Parts sold “As Removed”, “As Is”, “Serviceable”, or without documentation are sold WITHOUT WARRANTY.
d) Warranty does not cover damage caused by improper installation, misuse, modifications, or normal wear and tear.
e) Warranty claims require return of the defective product for inspection at Company’s discretion.
C-1. ADDITIONAL TERMS FOR CONSUMERS (B2C)
This section applies exclusively to Consumers and entrepreneurs with consumer rights. The provisions of this section take precedence over any conflicting provisions in Section C.
1. Pre-Contractual Information
Before placing an order, the Consumer receives the following information (as required by law):
- Seller identity: AERO BAY ART Sp. z o.o., Jelna 41, 37-310 Nowa Sarzyna, Poland
- Contact: Email: pa***@********rt.com, Phone: +48 723 621 635
- Registration: KRS: 0001033267, NIP: PL8161716311, REGON: 525148644
- Product characteristics: As described in the product listing
- Total price: Including VAT and all applicable fees, displayed before order confirmation
- Shipping costs: Displayed during checkout before order confirmation
- Payment methods: Bank transfer, PayPal, credit card
- Delivery method and timing: As specified during checkout
- Right of withdrawal: 14 days (see Section C-1.4)
- Complaint procedure: See Section C-1.5
- Warranty: Commercial warranty does not exclude or limit Consumer’s statutory rights
2. Pricing for Consumers
a) All prices are displayed excluding VAT (net). Polish customers are charged 23% VAT. EU business customers with a valid EU VAT number are exempt from VAT under the reverse charge mechanism. Customers outside the European Union are not charged VAT. The final price including any applicable taxes is displayed at checkout before order confirmation.
b) Total price including shipping and any additional costs will be clearly displayed before order confirmation.
c) There are no hidden fees. The price confirmed at checkout is the final price.
3. Shipping and Delivery (B2C)
a) Delivery times provided are estimates. Standard delivery within the EU is 3-10 business days.
b) Risk of loss: For Consumers, the risk of loss or damage to products passes to the Consumer only upon physical receipt of the goods by the Consumer or a person designated by them (other than the carrier).
c) If the goods are lost or damaged during transport, the Consumer should contact the Company, which will pursue the claim with the carrier on behalf of the Consumer.
d) The Consumer will be informed of any delivery delays without undue delay.
4. Right of Withdrawal (14 Days)
4.1. General Right
The Consumer has the right to withdraw from the contract within 14 days without giving any reason.
The withdrawal period expires 14 days from the day on which the Consumer, or a third party indicated by the Consumer (other than the carrier), acquires physical possession of the goods.
For multiple goods ordered in one order but delivered separately, the period runs from the day the Consumer receives the last item.
4.2. How to Exercise the Right of Withdrawal
To exercise the right of withdrawal, the Consumer must inform the Company of the decision to withdraw by an unequivocal statement. This can be done by:
- Email: pa***@********rt.com
- Post: AERO BAY ART Sp. z o.o., Jelna 41, 37-310 Nowa Sarzyna, Poland
- Using the withdrawal form (template provided below)
To meet the withdrawal deadline, it is sufficient for the Consumer to send the communication concerning the exercise of the right of withdrawal before the withdrawal period has expired.
4.3. Effects of Withdrawal
If the Consumer withdraws from the contract:
a) The Company will reimburse all payments received from the Consumer, including the costs of delivery (except for the supplementary costs resulting from the Consumer’s choice of a type of delivery other than the least expensive standard delivery offered by the Company).
b) Reimbursement will be made without undue delay and in any event not later than 14 days from the day on which the Company is informed of the Consumer’s decision to withdraw.
c) Reimbursement will be made using the same means of payment used for the initial transaction, unless the Consumer has expressly agreed otherwise.
d) The Company may withhold reimbursement until it has received the goods back or the Consumer has supplied evidence of having sent back the goods, whichever is earliest.
4.4. Return of Goods
a) The Consumer shall send back the goods to: AERO BAY ART Sp. z o.o., Jelna 41, 37-310 Nowa Sarzyna, Poland without undue delay and in any event not later than 14 days from the day of communication of withdrawal.
b) The Consumer shall bear the direct cost of returning the goods.
c) The Consumer is only liable for any diminished value of the goods resulting from handling other than what is necessary to establish the nature, characteristics, and functioning of the goods.
Note: Restocking fees do NOT apply to Consumer withdrawals.
4.5. Exceptions to the Right of Withdrawal
The right of withdrawal does not apply to:
a) Custom-made or clearly personalized goods – aircraft parts manufactured, modified, or configured specifically to the Consumer’s requirements.
b) Sealed goods which were unsealed after delivery and which are not suitable for return due to health protection or hygiene reasons – this includes aircraft parts where opening the sealed packaging compromises the airworthiness certification, traceability, or safety status (EASA/FAA requirements), provided this is clearly indicated in the product description before purchase.
c) Goods which are, after delivery, according to their nature, inseparably mixed with other items.
d) Services fully performed with the Consumer’s prior express consent and acknowledgment that the right of withdrawal will be lost upon complete performance.
Important for Aviation Parts: Products marked as “Certified – Sealed Packaging” or similar notation lose their airworthiness certification status upon opening. This exception applies only when clearly indicated before purchase. The Consumer will be informed at the product page and at checkout.
4.6. Withdrawal Form Template
WITHDRAWAL FORM
(Complete and return this form only if you wish to withdraw from the contract)
To: AERO BAY ART Sp. z o.o.
Jelna 41, 37-310 Nowa Sarzyna, Poland
Email: pa***@********rt.com
I hereby give notice that I withdraw from my contract of sale of the following goods:
Product(s): _______________________________
Order number: _______________________________
Order date: _______________________________
Date received: _______________________________
Consumer name: _______________________________
Consumer address: _______________________________
Date: _______________________________
Signature (only if sent by post): _______________________________
5. Statutory Liability for Conformity of Goods (Consumer Complaints)
5.1. Scope of Liability
The Company is liable to the Consumer for any lack of conformity of the goods with the contract that exists at the time of delivery and becomes apparent within 2 years of that time.
The goods are in conformity with the contract if they:
- Match the description, type, quantity, and quality specified in the contract
- Are fit for any particular purpose for which the Consumer requires them and which was made known to the Company at the time of the conclusion of the contract
- Are fit for the purposes for which goods of the same type would normally be used
- Possess the qualities and features which are normal in goods of the same type and which the Consumer may reasonably expect
- Are delivered with all accessories and instructions specified in the contract
- Are supplied with updates as stated in the contract
5.2. Consumer Rights in Case of Non-Conformity
If goods do not conform to the contract, the Consumer may demand:
First tier remedies:
- Repair of the goods, or
- Replacement of the goods
The Company shall carry out the repair or replacement within a reasonable time, without significant inconvenience to the Consumer, and bearing any necessary costs.
Second tier remedies (if repair/replacement is impossible, disproportionate, refused, or not completed within reasonable time):
- Price reduction proportionate to the decrease in value, or
- Termination of the contract (except where the lack of conformity is minor)
5.3. Complaint Procedure
To submit a complaint, the Consumer should:
a) Contact the Company at:
- Email: pa***@********rt.com (preferred for fastest response)
- Post: AERO BAY ART Sp. z o.o., Jelna 41, 37-310 Nowa Sarzyna, Poland
- Phone: +48 723 621 635
b) Provide the following information:
- Order number
- Description of the defect/non-conformity
- Date when the defect was discovered
- Preferred remedy (repair, replacement, price reduction, or refund)
- Photos of the defect (if applicable)
c) Response time: The Company will respond to the complaint within 14 days of receipt.
d) RMA for Consumers: For the smooth processing of complaints, we recommend obtaining an RMA number. However, Consumer complaints are accepted with or without an RMA number. The lack of an RMA number does not affect the Consumer’s rights.
e) If the Consumer is asked to return the goods for inspection, the Company will cover or reimburse the shipping costs if the complaint is found to be justified.
5.4. Commercial Warranty vs. Statutory Liability
Important: The commercial warranty (if provided) is a voluntary commitment by the Company and is in addition to, not instead of, the Consumer’s statutory rights.
The commercial warranty does not exclude, limit, or suspend the Consumer’s rights arising from the statutory provisions on lack of conformity of goods with the contract.
Consumers always have the right to rely on statutory liability, regardless of whether a commercial warranty applies.
5.5. “As Is” / “As Removed” / “For Repair” Products
For products sold in “As Is”, “As Removed”, “Serviceable”, or “For Repair/Overhaul” condition:
a) The product description clearly states the condition and any known defects.
b) For Consumers: The sale of used or “As Is” parts does not exclude the Consumer’s statutory rights regarding conformity of goods with the contract. The Consumer is protected if the goods do not match the description or have defects not disclosed at the time of sale.
c) The Company is not liable for characteristics that were clearly described as absent or defective at the time of sale.
6. Consumer Dispute Resolution (ADR/ODR)
6.1. Online Dispute Resolution (ODR)
The Consumer may use the European Commission’s Online Dispute Resolution (ODR) platform for resolving disputes online:
???? https://ec.europa.eu/consumers/odr/
The Company’s email for ODR purposes: pa***@********rt.com
6.2. Alternative Dispute Resolution (ADR)
The Consumer has the right to seek out-of-court dispute resolution. In Poland, the following bodies are available:
- Wojewódzkie Inspektoraty Inspekcji Handlowej (Provincial Trade Inspection)
- Stały Polubowny Sąd Konsumencki (Permanent Consumer Arbitration Court)
- Rzecznik Finansowy (Financial Ombudsman) – for financial services disputes
The Consumer may also contact the relevant Consumer Protection Authority in their country of residence.
6.3. Court Proceedings
The use of out-of-court dispute resolution is voluntary. Both parties must agree to participate. If the dispute is not resolved through ADR, the Consumer may pursue their claims in court.
7. Limitation of Liability – Consumer Exceptions
The limitation of liability provisions in Section F of these Terms and Conditions do not apply to Consumers to the extent that they would be contrary to mandatory provisions of law, in particular:
a) Liability for personal injury caused by defective products
b) Statutory liability for lack of conformity of goods with the contract
c) Liability arising from intentional misconduct or gross negligence
d) Any other liability that cannot be limited or excluded under applicable consumer protection laws
D. CONDITIONS OF PURCHASE (Products Purchased by the Company)
This section applies to suppliers selling products TO the Company (B2B only).
1. Purchase Orders
a) All purchases by the Company shall be governed by these Terms and Conditions.
b) Acknowledgment of a purchase order or commencement of performance constitutes acceptance of these terms.
c) Any additional or conflicting terms proposed by the Seller are rejected unless expressly agreed in writing.
2. Delivery and Performance
a) Time is of the essence. Delivery must be made within the timeframe specified in the purchase order.
b) The Company reserves the right to cancel orders or any portion thereof if delivery is not made as specified.
c) If the Seller is unable to meet the delivery date, immediate written notification to the Company is required.
3. Documentation Requirements
a) A packing slip in duplicate must accompany each shipment, referencing the purchase order number.
b) All aircraft parts must be accompanied by appropriate Airworthiness Release Certificates (EASA, FAA, TCCA, or equivalent) as specified in the purchase order.
c) Test reports, trace documentation, and other certificates must be provided as requested.
d) Foreign suppliers must provide complete customs documentation in accordance with EU/Polish customs regulations.
4. Quality Requirements
a) All products must meet the specifications stated in the purchase order and applicable industry standards.
b) The Seller must have systems in place to prevent the use of counterfeit parts.
c) The Seller shall notify the Company immediately of any non-conforming products, processes, or services.
d) Products are subject to inspection and may be rejected if not satisfactory to the Company.
e) Rejected materials will be held at the Seller’s risk pending return instructions. Expenses related to rejected materials will be charged to the Seller.
5. Packaging and Preservation
a) All products must be packaged and preserved in a manner that meets or exceeds standard commercial practices for aircraft parts.
b) Damage resulting from improper packaging will be charged to the Seller.
c) No charges for boxing, crating, storage, or cartage will be accepted unless previously agreed upon.
6. Age-Controlled Products
a) Age-controlled products must be identified with the date of manufacture and shelf-life expiry date.
b) Age-controlled products must have at least 80% of shelf life remaining upon receipt by the Company unless otherwise agreed.
7. Invoicing
a) Invoices must be submitted after shipment and must reference the purchase order number.
b) Invoices must contain a complete description of products and services.
c) VAT, duties, and transportation charges must be shown separately.
d) A separate invoice must be issued for each purchase order.
8. Records Retention
a) The Seller shall maintain records of all inspections, tests, and certifications for a minimum of ten (10) years after final payment.
b) These records shall be made available to the Company upon request.
9. Subcontracting and Flow-Down
a) The Seller shall notify the Company prior to subcontracting any purchase order requirements.
b) The Seller shall flow down all quality requirements to any subcontractors.
c) The Seller shall notify the Company of any changes to products, processes, suppliers, or manufacturing facility locations.
10. Access to Facilities
a) The Company and its customers reserve the right to inspect work at the Seller’s facility.
b) The Seller shall provide all necessary facilities and documentation for inspections at no cost to the Company.
11. Seller’s Representations and Warranties
a) The Seller warrants that all products are sold in the ordinary course of business and are free and clear of all liens and encumbrances.
b) The Seller warrants that all certifications are authentic and were performed by appropriately trained and authorized personnel.
c) The Seller warrants that work is performed using current OEM instructions or approved equivalent methods.
E. REPAIR AND OVERHAUL SERVICES
1. Scope of Services
The Company may offer repair, overhaul, inspection, and testing services for aircraft parts and components. All services are performed in accordance with applicable aviation authority regulations and OEM specifications.
2. Quotations and Estimates
a) Repair quotations are estimates based on preliminary inspection and may be subject to change upon detailed evaluation.
b) The Customer will be notified of any additional work required before proceeding.
c) Evaluation fees may apply if units are found Beyond Economical Repair (BER) or if the Customer declines repair.
3. Turnaround Time
Quoted turnaround times are estimates and commence upon receipt of the unit, required documentation, and authorization to proceed. Delays may occur due to parts availability, additional work requirements, or factors beyond the Company’s control.
4. Core Exchange
a) Exchange transactions require return of a serviceable core unit within 30 days unless otherwise agreed.
b) Core units not returned within the specified timeframe will be invoiced at full outright price.
c) Core units must be the same part number and in repairable condition.
5. Consumer Rights for Services
For Consumers ordering repair services, the statutory rights described in Section C-1.5 apply to services where the service does not conform to the contract.
F. INTELLECTUAL PROPERTY AND CONFIDENTIALITY
- All proprietary information, drawings, specifications, and data provided by either party shall remain the property of the disclosing party.
- Confidential information shall not be reproduced or disclosed to third parties without prior written consent.
- All content on aerobayart.com, including text, images, and trademarks, is protected by intellectual property laws and may not be used without authorization.
G. FORCE MAJEURE
Neither party shall be liable for delays or failures in performance resulting from circumstances beyond their reasonable control, including but not limited to: acts of God, war, terrorism, civil unrest, pandemics, government actions, natural disasters, strikes, or supply chain disruptions. The affected party shall notify the other party promptly and use reasonable efforts to mitigate the impact.
For Consumers: In case of force majeure significantly delaying delivery, the Consumer retains the right to cancel the order and receive a full refund.
H. ANTI-COUNTERFEITING POLICY
- The Company is committed to preventing counterfeit parts from entering the aviation supply chain.
- All suppliers must have documented procedures for detecting and preventing counterfeit parts.
- Suspected counterfeit parts will be quarantined and reported to the appropriate authorities.
- Suppliers found to have knowingly provided counterfeit parts will be permanently removed from our approved supplier list and may be subject to legal action.
I. COMPLIANCE AND ETHICS
- All parties must comply with applicable laws and regulations, including export controls, sanctions, and anti-corruption laws.
- The Seller shall ensure that its personnel are aware of their contribution to product conformity and product safety, and the importance of ethical behavior.
- The Company reserves the right to audit suppliers for compliance with these requirements.
J. DISPUTE RESOLUTION
For Business Customers (B2B):
- The parties shall first attempt to resolve any disputes through good-faith negotiations.
- If negotiations fail, disputes may be submitted to mediation before proceeding to litigation.
- Any legal proceedings shall be conducted in the courts of Poland as specified in Section B.3.
For Consumers (B2C):
See Section C-1.6 for Consumer dispute resolution options, including ODR/ADR platforms.
K. MISCELLANEOUS PROVISIONS
1. Severability
If any provision of these Terms and Conditions is found to be invalid or unenforceable, the remaining provisions shall continue in full force and effect.
2. Entire Agreement
These Terms and Conditions, together with any applicable purchase orders, quotations, and written agreements, constitute the entire agreement between the parties and supersede all prior negotiations, representations, or agreements.
3. Waiver
Failure to enforce any provision of these Terms and Conditions shall not constitute a waiver of that provision or the right to enforce it at a later time.
4. Assignment
Neither party may assign their rights or obligations under these Terms and Conditions without the prior written consent of the other party.
5. Language
These Terms and Conditions are provided in English. In case of any translation, the English version shall prevail. For Consumers, this does not affect rights arising from the consumer protection laws of their country of residence.
L. CONTACT INFORMATION
For questions regarding these Terms and Conditions, please contact us:
AERO BAY ART Sp. z o.o.
Jelna 41, 37-310 Nowa Sarzyna, Poland
| Email: | pa***@********rt.com |
| Phone: | +48 723 621 635 |
| Website: | aerobayart.com |
| KRS: | 0001033267 |
| NIP/VAT: | PL8161716311 |
| REGON: | 525148644 |
For Consumer disputes (ODR):
https://ec.europa.eu/consumers/odr/
APPENDIX: WITHDRAWAL FORM FOR CONSUMERS
────────────────────────────────────────────────────────────
WITHDRAWAL FORM
(Complete only if you wish to withdraw)
────────────────────────────────────────────────────────────
To: AERO BAY ART Sp. z o.o.
Jelna 41, 37-310 Nowa Sarzyna, Poland
Email: pa***@********rt.com
I/We(*) hereby give notice that I/We(*) withdraw from my/our(*)
contract of sale of the following goods / for the provision
of the following service(*):
Product(s) / Service: ___________________________________
Order number: ___________________________________________
Order date / Date of receipt(*): ________________________
Consumer name(s): _______________________________________
Consumer address: _______________________________________
________________________________________________________
Date: __________________________________________________
Signature: ______________________________________________
(only if this form is submitted on paper)
(*) Delete as appropriate.
────────────────────────────────────────────────────────────
— End of Terms and Conditions —
Last updated: November 2025